California honored for nation-leading efficiency and data-driven improvements in state services and programs

California is one of only 8 states recognized nationally in this year’s platinum certification. The report details the $6.9 billion in evidence-based solutions between 2023 and 2026, among the largest investments of any state recognized by Results for America.

Key achievements recognized

Data leadership: In 2019, Governor Newsom established the Office of Data Innovation (ODI), a department led by technology experts dedicated to supporting other state agencies, departments, and employees to utilize data, technology, and principles of human-centered design common in the private sector to improve the delivery of services to Californians.
Integrated data systems: California built landmark cross-agency data infrastructure to deliver results and create efficiencies through data, including the Cradle-to-Career Data System (C2C), linking education, employment, and support agency data. Recently, C2C connected 40,000 community college students with more than $20 million in scholarships.
Performance management: California is streamlining the state hiring process and making applying for and moving between state jobs easier. The State Leadership Accountability Act, requires all state agencies to monitor their internal control systems to minimize fraud, errors, waste, and abuse. Hiring reforms have reduced application screening time by nearly 87% in initial pilots, consolidating 67 job titles into 8 classifications.

Leading in government efficiency across the board

Governor Newsom has made efficiency and innovation — with appropriate safeguards protecting privacy, safety, and civil liberties — a top priority since the start of his administration. Here are a few more examples demonstrating government efficiency under the Newsom administration.

Created AskCA, a new AI-powered digital assistant to help Californians better navigate state and local services. AskCA is designed to be a single entry point, guided by what Californians need, to make navigating state and local government programs easier than ever before.
Overhauled and modernized the DMV to reduce wait times, expanded online services, and improved customer service. Efforts by the Newsom administration have nearly doubled customer satisfaction.
Implemented new cutting-edge technologies to fight wildfires, including cameras across the state and data modeling to improve incident reporting, and to predict where wildfires might occur and where drones should be deployed.
Made extreme heat decision-making information accessible to all through a centralized tool, CalHeatScore, helping Californians stay informed, ready, and safe when temperatures rise. This tool translates temperatures into risk, helping agencies and community-based organizations implement actions to keep their communities safe in extreme heat.
Made tax filing easier for small businesses through two new tools that streamline the process. This is one way California is helping small businesses spend more time doing business and less time filing taxes.
Launched the Emerging Technology Accelerator, leveraging pro bono technical expertise from UC Berkeley, Stanford Institute for Human-Centered AI, Mozilla Foundation, Nava Labs, Tech Talent Project, and US Digital Response to modernize government service delivery.
Launched the Breakthrough Project with industry executives to support efficiency initiatives, helping save $12 million through pooled IT contracts, digitized 40,000 water rights records, expanded access to the Golden Bear Pass Program, and saved hundreds of thousands of dollars by digitizing outdated printing processes.
Launched Engaged California, the first-of-its-kind digital platform that offers a virtual town hall setting to empower all Californians to engage and share insights about a particular topic. This tool seeks to give Californians a stronger voice in AI policy and assess its impact on the state’s economy and workers.

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